[Gt-eos] Handling of issues

[Oliver Keeble]

Hi,

OK, they will require an email address to which notifications are 
forwarded. If we want to be contactable via support at gct.something we 
should just set that up now and use it also for GGUS. Mischa also 
mentioned a support email address for security issues in a recent message.

Maybe EGI could set this/these up so at least our lists are all in one 
place?

Cheers,

Oliver.

On 23/02/18 15:31, Matthew Viljoen wrote:
> Hi Oliver,
> 
> I agree that setting up a dedicated SU in GGUS absolutely makes sense.
> 
> Cheers
> 
> Matt
> 
> On 23 February 2018 at 13:52, Oliver Keeble <oliver.keeble at cern.ch 
> <mailto:oliver.keeble at cern.ch>> wrote:
> 
> 
>     Hi,
> 
>     This particular issue with globus-url-copy has now come back to us
>     via GGUS. We should probably set up a Support Unit in GGUS which
>     would handle things, ultimately registering issues in
>     https://github.com/gridcf/gct/issues
>     <https://github.com/gridcf/gct/issues> of course.
> 
>     I can set this up if we agree.
> 
>     Oliver.
> 
>     On 21/02/18 16:28, Paul Millar wrote:
> 
>         Hi Mischa,
> 
>         On 21/02/18 16:15, Mischa Salle wrote:
> 
>             first of all, Globus still provides security updates, so I
>             would think
>             those should at least *also* be send to Globus, presumably via
>             support at globus.org <mailto:support at globus.org> according to
>             http://toolkit.globus.org/toolkit/support.html
>             <http://toolkit.globus.org/toolkit/support.html>
> 
> 
>         Ah, that's good.  I've advised the admin to contact Globus. 
>         We'll see what kind of reaction that gets.
> 
>             But they should somehow also end up with us, which they
>             probably will
>             not if send to the above address. Not sure how to solve this
>             problem.
> 
>             For any other bug there is no point to report it to globus
>             and for those
>             I would think it's best to report it at
>             https://github.com/gridcf/gct/issues
>             <https://github.com/gridcf/gct/issues>
> 
>             AFAIK we currently don't have a security mail address yet,
>             which I think
>             we should have.
> 
> 
>         OK.
> 
>         Thanks for the information.
> 
>         Cheers,
> 
>         Paul.
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> 
>     -- 
>     Oliver Keeble                      Information Technology Department
>     oliver.keeble at cern.ch <mailto:oliver.keeble at cern.ch>               
>                                 CERN
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-- 
Oliver Keeble                      Information Technology Department
oliver.keeble at cern.ch                                           CERN
+41 75 411 5965                                    CH-1211 Geneva 23